Ferielejlighed - 2 personer - 75003 - Paris

I should have cancelled after the week of no communication and the booking not showing online, but I didn't. It was terrible. I called the phone number provided and was promised someone would get right back to me. Never happened. ZERO customer service support (again) AND once I arrived there it was much worse when I saw the apartment. Disgustingly stained headboard, torn up sleeper couch in the living room, the bathroom sink didn't drain...unusable, there was no soap in the sink or the shower and collecting the key right next to the garbage bins for a different building around the block was not a good welcome. I left the next day as soon as I secured another apartment through Booking.com.

Geboekt met 2 slaapkamers, aangekomen blijk het appartement over 1 slaapkamer te beschikken😡 Verder veel gebreken: wc loop door, schimmel in de badkamer, forse kalkaanslag in de douche, zitgedeelte bank met veel scheuren, stopcontact zit los aan de muur….. Eigenaar reageert niet op berichten.. Kortom: niet aan te bevelen.

Regarding the accommodation, I have no complaints as it met all my expectations. However, I had problems with check-in, as I never received the instructions in my email. The day before, I wrote to the agency where I made the reservation and never received a response, requesting the access instructions again. When I arrived at the accommodation, I checked my email again, and the instructions still hadn't arrived. I checked both my inbox and spam folder. It was a truly awful experience at that point because no one responded until I asked a friend in Mexico to contact someone at the agency where I made the reservation. After an hour, he finally got through, and the agent had to call you to receive the instructions by email. It was a terrible experience that I wouldn't wish on anyone, especially since my first day started off on the wrong foot. My suggestion is that you be more careful with this type of service, as we, as customers, place our complete trust in you for a pleasant and enjoyable stay.

Actually it has been pretty good, the only problem that I consider that you should take in consideration is the instructions for the key and locating the apartment, it was a hard time, I recommend that you record a video.

The first day I arrived it was an eventful day. The check in process was smooth. Only complaint I have is that they tried charging 700€ but once I called it got cleared. Also my room wasn’t ready until 2 hours after check in. There was no check in the keybox. Who knows who had it. The cleaner had to give me his spare key. Once I called to clear up the situation the lady accused me of taking the key and leaving my stuff in the room. Which by the way was not true. Overall after first day it was smooth stay. I don’t know if I’ll stay here again after all I went through but I enjoyed the 3 nights I was here